Download general terms and conditions
This webshop is operated by Cosch V.O.F., Helsestraat 1B, 5674 BA Nuenen, the Netherlands. Our Chamber of Commerce number is 67689051. You can contact us at info@cosch.eu. Our other contact details are available on the contact page.
These terms apply to orders placed through this webshop. A consumer is a customer who is not buying for business or professional purposes. The provisions on the right of withdrawal and the statutory consumer guarantee apply to consumers. Business customers are subject to the agreements made with them and applicable law.
Before completing your order, you can see the selected products, prices, delivery costs and available payment methods. After placing your order, you will receive a confirmation by email.
If a product is unexpectedly unavailable or the offer contains an obvious error, we will contact you to discuss a solution. We will not supply a different product as a substitute without your agreement.
Prices shown to consumers include VAT. Any delivery costs and charges for a selected payment method are shown before you complete your order. You can pay using the methods available at checkout.
An obvious pricing error does not entitle you to delivery at the incorrect price. If this affects your order, we will inform you. You can then decide whether to order the product at the correct price.
We deliver to the countries and addresses available at checkout. Delivery costs and the expected delivery time are shown with your order. If we cannot deliver within the agreed period, we will contact you.
For consumer orders, we bear the risk of loss or damage during transport until the parcel has been delivered to you or to a recipient designated by you. If your parcel does not arrive or arrives damaged, please contact us.
As a consumer, you can withdraw from most online purchases without giving a reason within 14 days of receiving the products. If products from one order are delivered separately, the period starts when you receive the last product.
Inform us within this period at info@cosch.eu that you wish to withdraw from the purchase. Please include your name and order number if possible. You may use the model form at the end of this page, but you do not have to. It is enough to send your notice before the withdrawal period ends.
After informing us, you have another 14 days to return the products or hand them over to us. The return address is Cosch V.O.F., Helsestraat 1B, 5674 BA Nuenen, the Netherlands. You pay the direct cost of returning products when exercising your right of withdrawal.
Return the item in its original product packaging, with all included parts and accessories. Please also use a sturdy shipping box to protect both the item and its product packaging during transport.
You may inspect and assess the item as you would in a shop. If the item has been used or handled beyond what is necessary for this, we will assess whether this has caused a loss in value.
After receiving the returned items, we inspect them and process the refund as soon as possible, in accordance with the statutory refund period. If a return parcel arrives empty, incomplete or damaged, we will document this and contact you to investigate the discrepancy.
We will refund you using the same payment method you used, unless we agree otherwise. We will not charge you for the refund.
If you withdraw from the entire order, we will also refund the original cost of our least expensive standard delivery. We will not refund any extra amount paid for a more expensive delivery option you selected. If you return only part of an order, the original delivery costs normally remain payable.
We offer consumers a two-year guarantee on all items, starting on the day of delivery. If an item develops a defect under normal use, email us at info@cosch.eu, preferably with your order number, a description of the problem and a photo. We will assess your report and provide an appropriate solution free of charge for a valid guarantee claim. Damage caused by misuse and normal wear or consumption are not covered by this guarantee. If an item is visibly damaged or something is missing on delivery, please let us know preferably within 14 days of receiving it. If you discover a defect later, please contact us as soon as possible after discovering it. This guarantee does not limit your statutory rights: depending on the item and the circumstances, those rights may continue after two years.
If you have another complaint about your order or our service, email info@cosch.eu or write to us at the address at the top of these terms. We will review your complaint and work with you to find a solution.
Our privacy policy on this webshop explains how we handle personal data. Obvious errors in prices, images or text may occur. Your statutory rights continue to apply.
Dutch law applies to contracts with consumers. This does not affect any mandatory consumer protection that may apply in the country where the consumer usually lives.
Complete this form only if you wish to withdraw from the contract. You may also notify us by email without using the form.
To: Cosch V.O.F., Helsestraat 1B, 5674 BA Nuenen, the Netherlands
Email: info@cosch.eu
I/We () hereby notify you that I/we () withdraw from the purchase of the following products:
Product(s):
Order number (if known):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if you send this form on paper):
(*) Delete as appropriate.
